How can we help?
We read every message. For most questions there's a faster answer below — but if you don't see what you need, get in touch.
General support
Questions about gameplay, accounts, subscriptions, or anything else.
support@criticscale.comPrivacy & data
Data access requests, deletion requests, or privacy policy questions.
privacy@criticscale.comI lost my streak
Streaks reset at local midnight. If you played but the streak didn't update, try restarting the app — pending plays sync on launch. If it's still wrong after a sync, email us with your username and the date.
How do I cancel a subscription?
Pro is billed by Apple or Google. Cancel from your device's subscription settings (App Store → your name → Subscriptions, or Google Play → Payments & subscriptions). Uninstalling the app doesn't cancel.
How do I delete my account?
Profile → Settings → Delete Account. This removes your profile, scores, streaks, and friend connections. Some encrypted backups may persist for a limited window.
I want to report a bug
Email support@criticscale.com with your username, the game (Erapin, Chromevinyl, etc.), what you did, and what happened. A screenshot helps a lot.
Someone is harassing me
Use the in-app block and report tools (tap a user → ⋯ menu). For serious or off-app issues, email us — we take these seriously.
Wrong answer in a game?
Music metadata is hard. If you think we got a year, artist, or fact wrong, email us with the game and the round so we can review and patch it.